GENERAL BOOKING TERMS AND CONDITIONS

Discover Truenorth is a DMC and Event Company operating in Iceland, Greenland,and the Faroe Islands

Discover Truenorth ehf is a corporation located at Fiskislóð 31A, 101 Reykjavík, Iceland.(Corporate registration no. 6709060430), VAT 93180

This agreement (the „Agreement“) between you (the Client“) and Discover Truenorth ehf. („DTN“) is comprised of these standard terms and conditions, which are attached to the travel schedule/itinerary and budget

1. BOOKING  

The Client shall make its booking in writing, by e-mail, to the Client‘s designated travel expert; such booking shall become binding upon confirmation by DTN. It is important that every detail regarding the booking is included to enable DTN to provide satisfactory service performance. Such details include each traveler´s name, flight information, whether a transfer service from Keflavik airport is required, and details on accommodation, tours, and other requested services, such as thoserelated to the Client‘s specific needs. The booking will be made and confirmed by DTN once the Budget/Itinerary (attached hereto) has been prepared and accepted by you or your authorized representative.

2. PAYMENTS TERMS

2.1 ​Payment methods: DTN will accept all major credit and debit cards, and for bookings made at least 14 days before the travel date, we also accept bank transfers. If you wish to pay via bank transfer, please get in touch withinfo@discovertruenorth.is for wire instructions.

2.2 ​DTN accepts payments using Visa, Visa Electron, MasterCard, Maestro, JCB, Discover, UnionPay, Diners, and American Express cards.

2.3 ​Payments: DTN requires a deposit payment of 50% of the total booking amount at the time of booking. The remaining amount shall be paid 21 days beforethe Client‘s arrival.

2.4 ​Late payments: In the event of late payment(s) from the Client, DTN reserves the right to cancel the Client‘s booking and revoke its confirmation of services.

2.5 ​Icelandic VAT. Iceland has two VAT levels: 11% and 24%. The  11% VAT applies to tour operators, hotels, restaurants, coaches, activities, day tours, and expeditions. The 24% VAT applies to car rental, amongst other services.

3. CANCELLATION

3.1 ​The Client shall be entitled to cancel travel arrangements at any timebefore arrival. DTN‘s terms of cancellation are set out here below. Cancellation must be in writing and sent to the Client‘s travel consultant/expert by email at the Client‘s earliest opportunity.

3.2 ​DTN shall be entitled to cancel confirmed bookings at any time. DTN may avail itself of this right, for example, if the Client fails to honor its payment obligations or if a force majeure circumstance occurs, as defined below.

3.3 ​Force majeure circumstances: If the Client cancels a confirmed booking or DTN because of unforeseen and unavoidable circumstances beyond the Client‘s and/or DTN‘s control (force majeure), no cancellation fees or other extra compensation shall apply. Force majeure circumstances include but are not limited tostrikes, warfare, acts of terrorism, risks to human health such as epidemics, pandemics, etc., natural hazard events such as floods, earthquakes, volcanic eruptions, or weather conditions that make it difficult and/or dangerous to travel to the tour destination.

4. PAYMENT & CANCELLATION CHARGES 

Please note: For bookings made less than 30 days before the start of travel, the availability of all services will need to be confirmed by DTN before the booking can be confirmed. In the rare event that a specific excursion or service is unavailable, we will either offer an alternative or issue you with a full refund. You will be notified of any necessary changes to the itinerary before we issue your confirmation invoice.

4.1 ​Cancellation Policy for Individuals. Cancellations made outside of 21 days of arrival date: 90% of the amounts paid are refundable, but the 10% remainder may be applied towards a new booking for a stay with an arrival date within 365 days of the arrival date stated in the canceled booking.

4.2 ​Cancellation made within 21 days of arrival date: 100% of amounts paid are non-refundable.

- However, on a case-by-case basis, DTN  will try to recoup as much as possible from vendors, and this may be applied towards a new booking for a stay with an arrival date within 365 days of the arrival date stated in the canceled booking.

- All re-bookings are subject to availability and potential rate increases. The time periods set forth above for applying previously paid amounts and re-booking will not be extended, and any unused amounts will not be refundable. If more than one cancellation option applies, the guest may choose one of the available options. All re-bookings are final.

4.3​Cancellation Policy for Groups. 

To ensure the best experience and to accommodate logistical planning, DTN has established the following cancellation policy for group trips:

- Cancellations made 8 weeks before the start of the tour: A cancellation fee of 20% of the total tour cost will be retained.

- Cancellations made 6 weeks before the start of the tour: A cancellation fee of 50% of the total tour cost will be retained.

- Cancellations made less than 4 weeks before the start of the tour: No refund will be provided.

Please note that the final payment for the tour is due 6 weeks before the tour begins. We appreciate your understanding and cooperation in adhering to these guidelines, which help us maintain our services' high quality and reliability.

4.4 ​Cancellation insurance.

DTN does not offer cancellation insurance on any of its tours.

5. VALIDITY OF PRICES

5.1. After the final invoice has been issued, surcharges should not affect a booking's price unless they are due to an increase in the cost of fuel and other power sources, government taxes and fees, or currency fluctuations relevant to your booking.

5.2. Price increase policy: If a surcharge is referred to in 5.1. above exceeds 10% of the total cost, you will be entitled to cancel your booking with a full refund. If you cancel your booking for this reason, you must do so within 21 days from the issue date of the new invoice.

5.3 Price decrease policy: Should the price of your booking decrease by more than 10% of the total price for the same reasons as mentioned above, then any refund due will be paid to you. Any Agency and insurance fee cost incurred will be deducted from the refund.

The price of confirmed bookings will not change within 21 days of departure, and refunds will not be paid during this period.

5.5 Price errors policy: We endeavor to ensure that all the information and prices on our Budget/Itinerary are accurate. However, occasionally, changes and errors occur. When such errors occur, we will do our utmost to notify you when booking or as soon as possible upon our becoming aware of the mistake. We reserve the right to cancel, amend, or limit the order placed at the incorrect price. You must check the current price and all other details relating to the arrangements you wish to book before confirming your booking.

6. CHANGES TO BOOKINGS

6.1 ​Booking change request from the Client: Booking change requests must be made via email by the person who submitted the original booking requestaddressed to the respective travel expert. DTE will endeavor to make such requested changes, if possible, and subject to availability.

6.2 ​Booking transfers: The Client shall be entitled to transfer its confirmed booking to a third party (the „New Party“), provided that the New Party (transferee) confirms in writing via e-mail to the respective travel expert that the New Party will assume and honor all terms and conditions of the confirmed booking. The Client shall notify DTN via e-mail to the travel expert about the transfer to the new Client no laterthan 7 days before departure. An administrative fee of 20,000 ISK (Iceland office) will be charged for the transfer, and both parties must assume joint liability for this fee and any other costs that changes to the booking may incur. However, please note that certain services may not be transferred after a booking has been confirmed, and any alteration may incur a cancellation charge of up to 100% of such part of the services. DTN reserves the right to increase or change the applicable administrative fees at any time in such cases.

6.3 ​Booking changes made by DTN: DTN may occasionally have to changethe Client´s booking, and DTE reserves the right to do so at any time. In such an event, DTN will notify the Client via e-mail of such changes as soon as possible. If the changes are significant, such as alterations to a substantial part of the tour or price increases exceeding 10% of the total cost, you will have the option to:

a. accept the changes,

b. accept an alternative tour (if available and offered by us), or

c. get a refund.

The Client should respond to the notification of change from DTN within 21 days of the notification from DTE, in which case the Client would accept or reject the change(s). Please read any notification of change(s) carefully. If the Client does not respond within the time period as set out above, DTN shall be entitled to cancel your booking.

We will refund the price difference if you accept an alternative tour (option b, above) and the new tour is of lower value.

If you reject the changes, you may cancel your tour and be entitled to a full refund (option c, above). If these changes were made because of unavoidable or extraordinary circumstances (force majeure), you will not be entitled to other compensation.

7. INVOICE & TRAVEL DOCUMENTS DELIVERY

All invoices and travel documents wil be sent to the Client as PDF documents attached to an email.

Hard copies included: If you arrive in Reykjavík (Iceland), hard copies of the travel documents may be available upon request.

8. PASSPORTS, VISAS & CREDIT CARDS

The Client‘s passport, visa, health (and insurance) requirements and other immigration requirements are the Client‘s responsibility. The Client should consider checking such requirements with the relevant embassies and/or consulates. DTN will only provide general information about such requirements. The above requirements are always subject to change, so it is advisable to confirm and check the current requirements well in advance of departure.

A passport valid for at least three months beyond the intended stay is required for visitors to Iceland. Iceland is a party to the Schengen agreement, which means that internal border checkpoints and controls for the following Schengen countries no longer apply. The Schengen countries (as of Aug 2020) are Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lichtenstein, Lithuania Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden and Switzerland. For further information on the passport and visa requirements, please check the Icelandic Directorate of Immigration website, www.utl.is/english.

9. LIABILITY

9.1 ​DTN will not accept and expressly disclaims responsibility for any loss, damage, accident, injury, sickness, or schedule change due to any force majeure circumstances such as but not limited to weather conditions, strike, natural disaster, or any other cause beyond DTN‘s control. DTN acts in good faith and cannot be held responsible for any agent, hotel, coach operator, airline, guide, restaurant, or any other person's or company's acts, inactions, defaults, or delays.

9.2 ​DTN reserves the right to make changes to routes, destinations, itineraries, and times of departure and arrival without prior notice if such changes become necessary. In the event of changes to flights (domestic and/or international) or scheduled travel by cruise, ferry, or bus, the Client shall be responsible for additional costs incurred resulting from such changes (e.g., extra hotel nights, meals, transfers, and so forth).

DTN strongly recommends that clients obtain a comprehensive travel insurance policy to cover as many contingencies and risks as possible.

We aim to provide excellent customer service and maintain strict quality monitoring. If, for any reason, you are unhappy with your tour package, we want to hear about it right away. We recommend calling our office or emergency helpline when any incident arises during your tour. If you cannot do so at the time, you must notify Discover Truenorth in writing (please email info@discovertruenorth.is) within 30 days of your return, or else you may jeopardize your right to compensation.

If you need information on health services or other public authorities, need to make distance communication, or need help finding alternative travel arrangements, we shall provide appropriate assistance as promptly as possible. We reserve the right to charge you a fee corresponding to the cost incurred by us for assisting if the difficulty that requires our assistance is caused intentionally or through negligence. All information on Discover Truenorth's website is subject to change. Discover Truenorthreserves the right to correct any mistakes that may appear on the website or published price lists.

10. COMPLAINTS BY THE CLIENT

All complaints must be submitted in writing within 1 week (7 days) from the Client‘s departure from Iceland or the end of the respective tour, whichever date comes sooner. Any complaint sent later than that will not be heeded.

11. CONFIDENTIALITY

The Client agrees that it shall not disclose to any third party, person, or corporation any confidential or sensitive information concerning the business, affairs, clients, suppliers, business relations, and affiliates of DTN. However, the Client may disclose DTN‘s confidential information to: a) (if applicable) to its employees, officers, representatives, or advisers who have a need to know and b) as may be required by law, court order, or any governmental or regulatory authority.

12. GOVERNING LAW

This agreement and any dispute or claims arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed and construed by the laws of Iceland. The parties irrevocably agree that the courts of Iceland shall have jurisdiction to settle any dispute or claim that arises out of or in connection with this agreement or its subject matter or formation (including non-contractual disputes or claims).